Homeless charity helpline receives call every 7 minutes | Calendar – ITV News

A homeless charity helpline receives a call for help every seven minutes as demand surges in Yorkshire and the Humber.
Credit: ITV News

Housing and homelessness charity Shelter is appealing for help to fund its free helpline after seeing a surge in demand in Yorkshire and the Humber, with over 35.000 calls received in the past year alone.


The number of calls to the charity’s helpline from Yorkshire and the Humber has increased by 11% with a call now receive every seven minutes.

One in seven cases in the region dealt with by the Shelter helpline in the past year were people who were homeless or within 28 days of losing their home.

Fifty years since Shelter was first founded, more people are turning to the charity desperate for help. Recent analysis by the charity revealed that over 600 children in Yorkshire and the Humber will wake up homeless on Christmas morning. That’s why Shelter is calling on the public to help support its frontline advisers meet the demand.

‘Every day at Shelter we speak to people faced with losing their home but when a parent calls us, desperate to keep a roof over their child’s head, nothing is more heart-breaking.’

‘Our team of expert advisers work 365 days a year to make sure that no-one has to fight bad housing or homelessness on their own.’
– Nadeem Khan, helpline adviser, Shelter




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